Anya & Chris is an online fashion store operated by Vellaro Group LLC.

We aim to provide a straightforward online shopping experience with clear product information, transparent policies, free standard U.S. shipping, and accessible customer support.

Anya & Chris is operated by Vellaro Group LLC.

Our business address is:

5830 E 2nd St, Ste 7000 #38167
Casper, WY 82609
United States

Our warehouse address is:

1148 Woodhaven Dr
Charleston, SC 29407
United States

Please note that our warehouse address is not automatically a return address. Contact us before returning any merchandise so we can provide the correct return instructions and destination.

After completing checkout, you should receive an order confirmation using the contact information provided during checkout.

Please review your order confirmation carefully and contact us as soon as possible if you notice an issue.

If you need to change information relating to your order, contact us as soon as possible at info@anyaandchris.com .

We will make reasonable efforts to assist you, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.

Please contact us as soon as possible if you would like to cancel an order.

We cannot guarantee cancellation after processing has begun or after the order has shipped.

If an order has already shipped, you may request an eligible return after receiving it according to our Return & Refund Policy .

We currently ship to eligible addresses within the United States.

We offer free standard shipping on eligible U.S. orders.

There is currently no minimum purchase requirement for our standard free shipping offer.

Orders are generally processed within 1–2 business days.

Business days are Monday through Friday, excluding applicable U.S. holidays.

Our standard estimated delivery timeframe is:

• Processing time: 1–2 business days
• Transit time: 3–5 business days
• Total estimated delivery time: 4–7 business days

Delivery times are estimates and may occasionally be affected by carrier disruptions, severe weather, peak periods, or other circumstances outside our reasonable control.

When tracking is available for your shipment, you may receive tracking information after your order has been shipped.

It may take some time after shipment confirmation for the carrier's tracking system to display its first update.

If your tracking information shows an unusual delay, contact us at info@anyaandchris.com and include your order number.

We will review the available shipping information and assist with the appropriate next steps.

If you believe your package has been lost in transit, contact us with your order number and available tracking information.

We will review the issue and, where appropriate, work with the shipping carrier to investigate. If a package is confirmed lost, an appropriate resolution may include a replacement or refund depending on the circumstances.

We recommend first checking around the delivery location, with other household members, neighbors where appropriate, and any building reception or mailroom.

If you still cannot locate the package, contact us with your order number and tracking information so we can review the available delivery details.

You can review our Shipping Policy here .

Eligible items may be returned within 30 days after receiving your order.

To be eligible for a standard return, the item should be in the same condition in which it was received, including being unused or unworn and with applicable original tags, accessories, and packaging.

Proof of purchase or your order information may also be required.

Contact us first at info@anyaandchris.com and include your order number and reason for the return.

Once your return request has been reviewed, we will provide the appropriate return instructions and destination.

Do not automatically send returns to our business or warehouse address.

For standard returns, including a change of mind, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error on our part, we will cover the applicable return shipping costs.

No. We do not charge a restocking fee for eligible returns.

Regular discounted or promotional items may be returned under our standard 30-day return policy unless they were clearly identified as Final Sale before purchase.

We accept exchanges for eligible items within 30 days of delivery.

If you would like to exchange an item for a different size, color, or variation, please contact us at info@anyaandchris.com before returning the item.

Items must meet the return eligibility requirements described in this policy. For standard exchanges, customers are responsible for return shipping costs. If the item received is damaged, defective, or incorrect due to an error on our part, we will cover the applicable return shipping costs.

Once the returned item has been received and inspected, we will arrange the replacement, subject to availability. If the requested replacement is unavailable, we may offer an alternative or issue a refund to the original payment method.

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, we aim to issue the refund to your original payment method within 10 days after the returned item has been received and inspected.

Your card issuer or payment provider may require additional processing time before the refund appears in your account.

Please contact us as soon as possible at info@anyaandchris.com .

Include your order number, a description of the issue, and clear photos where applicable. We will review the issue and provide an appropriate resolution.

You can review our Return Policy here .

We accept eligible major credit cards including:

• Visa
• Mastercard
• American Express

Eligible customers may also see Apple Pay, Google Pay, and Shop Pay during checkout.

The payment methods actually available for your transaction will be displayed during checkout.

Our United States store displays and processes prices in United States Dollars (USD / $).

Our online store is powered by Shopify and payments are processed through applicable secure payment infrastructure.

You should only enter complete payment card details through our official checkout. We will never ask you to send your full credit card number or card security code by email or social media.

A payment may be declined for reasons such as incorrect card details, an expired card, insufficient available credit, billing information mismatches, security checks, or restrictions applied by your card issuer.

If your information is correct and the payment continues to be declined, please contact your card issuer or payment provider.

You can review our Payment Policy here .

Personal information may be used to operate our store, process orders and payments, arrange fulfillment, provide customer support, prevent fraud, improve our Services, and support advertising or analytics where applicable.

For complete information, please review our Privacy Policy .

You can review our Privacy Policy here .

You can review our Terms of Service here .

You can contact our customer support team using:

Email: info@anyaandchris.com
Phone: +1 (307) 342-3579

Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday & Sunday: Closed

We aim to respond to customer inquiries within 24 hours.

Messages received outside our support hours will be reviewed on the next business day.