Shipping Policy
Last Updated: September 8, 2026
At Anya & Chris, operated by Vellaro Group LLC, we aim to provide clear, reliable, and transparent shipping information for all orders.
This Shipping Policy explains where we ship, our processing times, estimated delivery times, shipping costs, order cutoff times, and what to do if there is an issue with your delivery.
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1. Shipping Destinations
We currently ship to eligible addresses within the United States.
At this time, we do not ship to:
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P.O. Boxes
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APO/FPO/DPO military addresses
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U.S. territories where our available carriers do not provide service
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Addresses or locations that cannot be serviced by our shipping partners
If we are unable to ship to the address provided at checkout, we will contact you and, where necessary, cancel and refund the affected order.
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2. Shipping Cost
We offer FREE standard shipping on all eligible U.S. orders.
There is no minimum order value required to qualify for free standard shipping.
Standard Shipping Cost: $0.00
Any shipping cost displayed at checkout will take precedence if a different shipping method or service is specifically selected by the customer.
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3. Order Processing Time
Orders are generally processed within:
1–2 business days
Business days are Monday through Friday, excluding applicable U.S. holidays.
Processing time begins after your order has been successfully placed and payment has been authorized.
Processing time refers to the time required to prepare your order for shipment and hand it over to the carrier. It does not include the carrier's transit time after the package has been shipped.
During periods of unusually high order volume, severe weather, carrier disruption, or other exceptional circumstances, processing may take longer.
If a material delay affects your order, we will make reasonable efforts to notify you.
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4. Order Cutoff Time
Our daily order cutoff time is:
6:00 PM Mountain Time (MT)
Orders placed before the cutoff time on a business day may begin processing that same business day.
Orders placed after the cutoff time may begin processing on the following business day.
Orders placed on weekends or applicable U.S. holidays will generally begin processing on the next business day.
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5. Package Transit Time
After your order has been processed and handed over to the carrier, the estimated standard transit time is:
3–5 business days
Transit time refers to the time between carrier pickup and delivery to the shipping address provided with your order.
Business days for transit estimates are generally Monday through Friday, excluding applicable U.S. holidays.
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6. Estimated Total Delivery Time
Our estimated total delivery timeframe is:
4–7 business days
This consists of:
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Order Processing Time: 1–2 business days
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Package Transit Time: 3–5 business days
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Estimated Total Delivery Time: 4–7 business days
These estimates apply to standard eligible U.S. orders.
Delivery estimates are not guarantees and may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, transportation delays, peak shipping periods, or address-related issues.
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7. Delivery Estimates and Delays
We make reasonable efforts to process and ship orders within the timeframes stated in this Shipping Policy.
If we become aware that we will be unable to ship your order within the timeframe originally communicated to you, we will provide notice where appropriate.
Depending on the circumstances, you may be given the option to:
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Accept the revised shipping timeframe; or
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Cancel the affected order and receive a refund.
If we determine that we cannot fulfill an order, we may cancel the order and issue a refund to the original payment method.
Nothing in this Shipping Policy limits rights available to customers under applicable law.
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8. Order Confirmation
After placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order information carefully, including:
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Product selection
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Quantity
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Shipping address
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Contact information
If you notice an error, contact us as soon as possible at info@anyaandchris.com.
We cannot guarantee that order information can be changed once an order has entered processing or has shipped.
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9. Shipping Confirmation and Tracking
Once your order has shipped, you may receive a shipping confirmation containing tracking information when tracking is available for the selected shipping service.
Tracking information may require some time after shipment confirmation before the carrier's tracking system displays an update.
If you have questions regarding the status of your shipment, please contact us at:
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10. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify your shipping details carefully before placing your order.
If you realize that your shipping address is incorrect, contact us immediately at:
We will make reasonable efforts to assist you before the order ships, but we cannot guarantee that an address can be modified once processing or shipment has begun.
If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you regarding the available options.
Additional shipping costs may apply if the customer requests that the order be shipped again due to an incorrect or incomplete address originally provided by the customer.
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11. Failed Delivery Attempts
A carrier may be unable to complete delivery because of circumstances such as:
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An incorrect or incomplete address
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Lack of access to the delivery location
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Multiple unsuccessful delivery attempts
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Refusal of the shipment
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Other carrier-specific delivery issues
If a package is returned to us because delivery could not be completed, please contact us so we can determine the appropriate next step.
If redelivery is requested and the failed delivery resulted from incorrect information provided by the customer, additional shipping charges may apply.
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12. Lost Packages
If your tracking information indicates an unusual delay or you believe your package may have been lost in transit, please contact us at:
Please provide your order number and any relevant delivery or tracking information.
We will review the issue and, where appropriate, work with the carrier or shipping provider to investigate.
If the package is confirmed lost, we will determine an appropriate resolution based on the circumstances, which may include a replacement or refund.
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13. Damaged Packages or Products
Please inspect your order after delivery.
If your package or product arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the damaged product
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Photos of the shipping packaging where applicable
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
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14. Incorrect Items
If you receive an item that is different from what you ordered, please contact us at:
Please provide your order number and, when applicable, photographs of the item received.
We will review the issue and provide instructions for an appropriate resolution.
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15. Packages Marked as Delivered
If carrier tracking shows that your package was delivered but you cannot locate it, we recommend first checking:
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Around the delivery location
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With other members of your household
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With neighbors where appropriate
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With building reception or management where applicable
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The carrier's tracking details or delivery notice
If you are still unable to locate the package, contact us at info@anyaandchris.com with your order number and tracking information.
We will review the available delivery information and assist you with the next appropriate steps.
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16. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellation once an order has entered processing or has shipped.
If your order has already shipped, any eligible return will be handled according to our Return & Refund Policy.
If we cancel an order before shipment because we are unable to fulfill it, any amount paid for the cancelled order will be refunded to the original payment method.
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17. Returns
Shipping and delivery are separate from our return process.
Before sending any product back to us, please review our Return & Refund Policy and contact us at:
Customers must obtain return instructions before sending a return.
Do not send returns to our business address or warehouse address unless we specifically instruct you to do so.
Our warehouse address is not automatically our return address.
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18. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to:
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Shipping services
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Carrier availability
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Processing times
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Delivery estimates
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Business operations
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Applicable legal or regulatory requirements
The most current version of this Shipping Policy will be available on this page.
When the policy is updated, the Last Updated date at the top of this page will be revised.
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19. Contact Information
If you have any questions about shipping, delivery, tracking, or an existing order, please contact us.
Company Info
Shop Name: Anya & Chris
Company Name: Vellaro Group LLC
Website: anyaandchris.com
Business Address:
5830 E 2nd St, Ste 7000 #38167
Casper, WY 82609
United States
Warehouse Address:
1148 Woodhaven Dr
Charleston, SC 29407
United States
Important: The warehouse address above is provided as business information and is not automatically a return address. Please contact us before returning any product.
E-Mail: info@anyaandchris.com
Phone: +1 (307) 342-3579
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday & Sunday: Closed
We aim to respond to customer inquiries within 24 hours.