Return Policy

Last Updated: September 8, 2026

 

At Anya & Chris, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

1. Return Eligibility

To be eligible for a return:

1. The return must be requested within 30 days of delivery.
2. The item must be in the same condition in which it was received.
3. The item must be unused, unworn, and undamaged.
4. All original tags, accessories, and packaging must be included.
5. You must provide your order number or other proof of purchase.

Items that have been used, worn, altered, damaged after delivery, or returned incomplete may not be eligible for a refund.

 

2. How to Start a Return

To request a return, please contact us at

Email: info@anyaandchris.com

Please include:

1. Your order number.
2. The reason for your return.

Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to send your return.

Please do not send products to our business or warehouse address unless we specifically instruct you to do so.

Items returned without first requesting a return may not be accepted.

 

3. Return Method

Returns are accepted by mail.

Customers must contact us before sending a return so that we can provide the correct return instructions and return destination.

 

4. Return Shipping Costs

For standard returns, including returns because you changed your mind, ordered the wrong item, or size:

The customer is responsible for return shipping costs.

1. We do not charge a restocking fee.
2. If you received an item that is damaged, defective, or incorrect due to an error on our part, we will cover the applicable return shipping costs.
3. Original shipping charges are non-refundable unless the return is caused by an error on our part.
4. We recommend using a trackable shipping service for your return.

 

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible.

Email: info@anyaandchris.com

Please provide:

1. Order number.
2. Description of the issue.
3. Photos or videos when applicable.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

 

6. Non-Returnable Items

Certain items may not be eligible for return, including:

1. Personalized or custom-made products.
2. Products that have been used, worn, altered, or damaged after delivery.
3. Opened personal care or hygiene products.
4. Gift cards.
5. Products clearly marked as "Final Sale" before purchase.

If you have questions about whether your item is eligible for return, please contact us before sending it back.

 

7. Sale Items

1. Regular sale or discounted items are eligible for return under our standard 30-day return policy, unless the item was clearly marked as "Final Sale" at the time of purchase.
2. Final sale items cannot be returned due to a change of mind.
3. If a final sale item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

 

8. Exchanges

We accept exchanges for eligible items within 30 days of delivery.

If you would like to exchange an item for a different size, color, or variation, please contact us:

Email: info@anyaandchris.com

Exchange requirements:

1. Items must meet the return eligibility requirements.
2. Customers are responsible for return shipping costs for standard exchanges.
3. If the item received is damaged, defective, or incorrect due to our error, we will cover the applicable return shipping costs.
4. Replacement items are subject to availability.

If the requested replacement is unavailable, we may offer an alternative or issue a refund to the original payment method.

 

 

Contact Information

Shop Name: Anya & Chris
Company Name: Vellaro Group LLC

Business Address:
5830 E 2nd St, Ste 7000 #38167
Casper, WY 82609
United States

Warehouse Address:
1148 Woodhaven Dr
Charleston, SC 29407
United States

Please note: Our warehouse address is not automatically our return address. Contact us before returning any product.

Email: info@anyaandchris.com
Phone: +1 (307) 342-3579

We aim to respond to customer inquiries within 24 hours.